Shipping policy

Thank you for shopping with BiltongMate. We strive to process and ship orders quickly and efficiently so you can begin enjoying your biltong experience as soon as possible.

Order Processing

Most orders are processed and shipped within 1-2 business days after payment is received.

Orders are not typically processed or shipped on weekends or public holidays.

During periods of unusually high order volume, processing times may be slightly longer. If a significant delay occurs, we will make reasonable efforts to notify you.

Shipping Methods and Carriers

We ship using USPS, UPS, FedEx, Amazon Multi-Channel Fulfillment (MCF), and other carriers as appropriate.

The carrier and shipping method used for a particular order are selected at our discretion based on the products ordered, destination, and fulfillment location.

Products may ship from different fulfillment centers and may arrive in separate packages.

Shipping Rates

Shipping charges are calculated during checkout unless otherwise stated.

For shipments within the continental United States:

Spice-only orders ship for a flat rate of $4.99.
Biltong makers ship for a flat rate of $18.99 per unit.
All other products, combinations of products, and destinations are charged according to the rates shown at checkout.

From time to time, selected products may qualify for free shipping promotions. Any such promotion will be clearly indicated on the applicable product page or during checkout.

Delivery Estimates

Most continental U.S. orders are delivered within approximately 3-5 business days after shipment.

Delivery times are estimates only and are not guaranteed. Actual transit times may vary based on carrier performance, weather conditions, customs processing, and other factors outside our control.

International Shipping

BiltongMate ships internationally to many destinations worldwide.

International customers are responsible for any import duties, taxes, customs fees, brokerage fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost unless specifically stated otherwise.

Delivery times for international shipments vary by destination and customs processing times.

PO Boxes

We can ship to PO Boxes when the selected carrier and service permit delivery to PO Box addresses.

Some products or shipping methods may require a physical street address.

Order Tracking

When your order ships, shipment tracking information will be made available through your order information.

Please allow time for tracking information to become active after shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or undeliverable.

Any additional shipping costs incurred due to an incorrect address, including reshipment charges, are the responsibility of the customer.

Damaged Shipments

If your order arrives damaged, please contact us within 14 days of delivery.

To help us evaluate the claim, please retain the original packaging and provide photographs of:

The damaged product
The shipping box
Any visible damage to the packaging
The shipping label

Claims submitted after 14 days may not be eligible for replacement or reimbursement.

Lost or Stolen Packages

Once a package has been accepted and scanned by the carrier, responsibility for delivery rests with the carrier.

BiltongMate is not responsible for packages that are lost, delayed, misdelivered, or stolen after being marked as delivered by the carrier.

Customers who experience delivery issues should contact the carrier directly to initiate a trace, investigation, or claim where applicable.

Shipping Delays

BiltongMate is not responsible for shipping delays caused by:

Carrier disruptions
Weather events
Natural disasters
Customs processing
Labor disruptions
Incorrect shipping information provided by the customer
Other circumstances beyond our reasonable control

Contact Us

If you have questions regarding shipping, please contact us through the contact information provided on our website. We will be happy to assist you.

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Great biltong cutter

Great biltong cutter. Well-made and great size. Makes slicing biltong sooo easy!

Great taste for those times when you need a ready made snack but don't want to make the biltong

Great taste for those times when you need a ready made snack but don't want to make the biltong from scratch.

Loved this unit and our first beef bolting

Loved this unit and our first beef bolting. Took about 4-5 days of drying time

Happy biltong maker

I’m loving it and it’s so easy to make

Expectectation not met

I purchased your Biltong Mate after viewing S.J. Botha's video on Biltong Depot and how he made biltong bought from a grocery store as well as in the promotional photo you have to advertise it. The biltong he hung in the box was slabs that supposedly dried in 6 days. The biltong I hung in the box was closer to what Mr. Botha refers to as "sticks" but a little thicker. I eventually had to remove the drying biltong after a week and find another place to continue drying it. I think your fan is very inadequate to dry biltong and I am very disappointed in he Biltong Box It was placed on our counter in the kitchen. $200 is too much to pay for something that does not do what it's supposed to.

Thank you for your feedback, Denise.

After receiving your review, we contacted you directly to better understand the circumstances surrounding your batch. Based on our discussions, several aspects of the preparation method and setup differed from those shown in the Biltong Depot demonstration video, making it difficult to directly compare drying times.

Drying times can vary based on factors such as meat thickness, preparation method, cabinet loading, airflow, and humidity. Under typical conditions, drying times of more than a week for thinner cuts are not normally expected.

We appreciate the opportunity to discuss the issue with you and were pleased to hear that you chose to continue experimenting with the unit rather than return it. Should you decide to make another batch in the future, we're always happy to help!

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